Red Chip Consultancy (“Red Chip Consultancy”)

Protecting Your Privacy

Red Chip Consultancy is committed to providing you with the highest levels of customer service. This includes protecting your privacy. Red Chip Consultancy is bound by the Commonwealth Privacy Act 1988, which sets out a number of principles concerning the protection of your personal information.

Set out below is information that Red Chip Consultancy is required to communicate to its customers. Red Chip Consultancy recommends that you keep this information for future reference.

Your personal information

Personal information held by Red Chip Consultancy may include your name, current and previous addresses, telephone/mobile phone number, email address, bank account or credit card details, occupation, driver’s licence number and your Red Chip Consultancy PIN, username or password. Red Chip Consultancy also holds details of your Red Chip Consultancy services (including their status).If you choose not to provide certain personal information, Red Chip Consultancy may not be able to provide you with the services you require, or the level of service on which Red Chip Consultancy prides itself.

Occasionally, you may need to provide personal information about other individuals to Red Chip Consultancy (e.g. about your authorised representatives). If so, Red Chip Consultancy relies on you to inform those individuals that you are providing their personal information to Red Chip Consultancy and to advise them that Red Chip Consultancy can be contacted for further information (see ‘How to contact us’ below).

How we collect personal information

Red Chip Consultancy collects personal information in a number of ways, including:

• directly from you, when you provide information by phone or in application forms, or when you submit your personal details through Red Chip Consultancy’s websites (e.g. during www.Red Chip Consultancy.com.au registration or trial services);
• from third parties such as Red Chip Consultancy’s related companies, credit reporting agencies or your representatives;
• from publicly available sources of information;
• in response to a survey, contest or sweepstakes;
• from the organisations identified below under ‘When Red Chip Consultancy discloses your personal information’;
• from Red Chip Consultancy’s own records of how you use your Red Chip Consultancy services; or when legally required to do so.

How we use your personal information

Your personal information may be used to:

• verify your identity;
• assist you to subscribe to Red Chip Consultancy’s current services;
• offer you and provide additional Red Chip Consultancy or related services;
• administer and manage those services, including charging, billing and collecting debts;
• inform you of ways the services provided to you could be improved;
• conduct appropriate checks for credit-worthiness and for fraud;
• research and develop Red Chip Consultancy’s services;
• gain an understanding of your information and communication needs in order for Red Chip Consultancy to provide you with a better service; and
• maintain and develop Red Chip Consultancy’s business systems and infrastructure, including testing and upgrading of these systems.

Also, your personal information is collected so that Red Chip Consultancy can promote and market its services to you (including by way of direct mail, telemarketing, SMS and MMS messages). Red Chip Consultancy does this to keep you informed of its products, services and special offers. If you do not wish Red Chip Consultancy to promote and market its products, services and special offers to you, please call +61 466 983 152.

In relation to marketing and promotional material sent via email, Red Chip Consultancy will send such material to you unless you indicate you wish to opt-out by selecting this option in the email.

When we disclose your personal information

In order to deliver the services you require, Red Chip Consultancy may disclose your personal information to organisations outside of Red Chip Consultancy. Your personal information is disclosed to these organisations only in relation to Red Chip Consultancy providing its services to you. These organisations may carry out Red Chip Consultancy’s:

• customer enquiries;
• mailing operations;
• billing and debt-recovery functions;
• information technology services;
• installation, maintenance and repair services;
• marketing and telemarketing services;
• market research; and
• web site usage analysis.

Red Chip Consultancy takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

In addition, Red Chip Consultancy may disclose your personal information to:

• your authorised representatives or your legal advisers (e.g. when requested by you to do so);
• credit-reporting and fraud-checking agencies;
• credit providers (for credit related purposes such as credit-worthiness, credit rating, credit provision and financing);
• Red Chip Consultancy’s related companies;
• Red Chip Consultancy’s professional advisers, including its accountants, auditors and lawyers;
• other information technology service providers (for example, if you obtain services from other providers, Red Chip Consultancy may need to disclose your personal information for billing purposes); and
• government and regulatory authorities and other organisations, as required or authorised by law.

Red Chip Consultancy’s web sites

Red Chip Consultancy provides products and services via its various web sites. When you visit Red Chip Consultancy’s sites, its web servers record anonymous information such as the time, date and URL of the request. This information assists Red Chip Consultancy to improve the structure of its web sites and monitor their performance.

Red Chip Consultancy may use ‘cookies’ on various web sites. Cookies are an industry standard and most major web sites use them. A cookie is a small text file that our web sites may place on your computer. Usually, cookies are used as a means for Red Chip Consultancy’s web sites to remember your preferences. As such, cookies are designed to improve your experience of Red Chip Consultancy’s web sites.

In some cases, cookies may collect and store personal information about you. Red Chip Consultancy extends the same privacy protection to your personal information whether gathered via cookies or from other sources. You can adjust your Internet browser to disable cookies or to warn you when cookies are being used. However, if you disable cookies, you may not be able to access certain areas of our web sites or take advantage of the improved web site experience that cookies offer.

Red Chip Consultancy also collects Internet Protocol (IP) addresses. IP addresses are assigned to computers on the internet to uniquely identify them within the global network. Red Chip Consultancy collects and manages IP addresses as part of the service of providing internet session management and for security purposes.

Google AdSense

Our site uses Google AdSense to serves ads from Google and it’s partners based on your prior visit to our website or other websites on the internet. Google uses advertising cookies to serve these ads. You may opt-out of personalised advertising by changing your Ad Settings. For more information on how Google uses your data when you visit our site, please go to https://policies.google.com/technologies/partner-sites.

Help us to ensure we hold accurate information

Red Chip Consultancy takes all reasonable precautions to ensure that the personal information it collects, uses and discloses is accurate, complete and up-to-date. However, the accuracy of that information depends to a large extent on the information you provide. That’s why Red Chip Consultancy recommends that you:

• let Red Chip Consultancy know if there are any errors in your personal information; and
• keep Red Chip Consultancy up-to-date with changes to your personal information such as your name or address.

If you are a subscriber to one of Red Chip Consultancy’s online products or services, you may change your personal details by contacting Red Chip Consultancy on +44 736 642 8438.

You can access your personal information

You have a right to access your personal information, subject to some exceptions allowed by law. If you would like to do so, you will need to put your request in writing for security reasons, and either send it by mail to Red Chip Consultancy Ltd, 24 Burford Court Rances Lane, Wokingham, England, RG40 2LJ, United Kingdom or by facsimile to +44 736 642 8438 or by email to contact@redchipconsultancy.co.uk

Red Chip Consultancy reserves the right to charge a fee for searching for and providing access to your information.

How to contact us

If you have any questions in relation to privacy, please contact Red Chip Consultancy on +44 736 642 8438 between 9.00am and 5.00pm, Monday to Friday. Please note that this number is not for general service enquiries. Alternatively, you can write to our General Manager, Red Chip Consultancy Ltd, 24 Burford Court Rances Lane, Wokingham, England, RG40 2LJ, United Kingdom or by email to contact@redchipconsultancy.co.uk.

You may obtain further information on privacy matters by visiting Red Chip Consultancy’s web site at www.redchipconsultancy.co.uk

Red Chip Consultancy Privacy Statement October 2024.

Red Chip Consultancy Limited Company Number 16002528